Yes, thank you @braden for laying out the issues here, and dividing them into (still admittedly large) but more manageable chunks. Our lack of direction and leadership on our operational infrastructure is a source of anxiety for me, but it’s also has so much potential for interesting work.
I don’t want to be negative, but I agree. Internal priorities have always been a struggle for us, which is a lot of why we’re at the this point 
@antoviaque 's investment priorities allow budget for much of this within our teams, but since we’re struggling to expanding our capacity, it doesn’t even feel possible to start planning for these steps yet, let alone setting timelines to action them. We’ve had to push back on new and existing client work, so how can we take on more?
I don’t feel comfortable taking on any more responsibilities at this point 
I’m at capacity for the number of clients and projects I’m managing, and don’t have brain space for more. If I could hand off some of the dev projects, then I could swap this in, but I can’t just keep adding on.
I’m so sorry… I wish I could say yes!