Building rapport with our customers

Thanks everybody for making the workshop fun today! Here is the Guide to Effective Client Communications with more details we couldn’t cover in 2 workshops on:

  • Building rapport
  • Strategic questioning
  • Active listening
  • Objection handling (plus a brief section on negotiation)
  • Recaps for better understanding
    Also thanks to BizDev, including Fox and Gabriel for their ideas and also Gabriel for super production help!
6 Likes

And here’s the recording of the Effective Client Communication Pt. 2 workshop! I’ll schedule a task to add this recording (and Part 1, too) to our onboarding course, as optional material.

cc. @DouglasDraper

2 Likes

Thanks @gabriel - super!

Thank you for running these sessions @DouglasDraper and @gabriel ! Even though I didn’t get to do the role playing exercises, I still feel like I learned a lot from listening to everyone’s experiences.

The last question on our workbooks was “List any additional topics or skills you would like to have covered in a future workshop”, and so I was wondering: since so many of our quotes and RFPs are presented in writing instead of in meetings/in person, how do we adapt these approaches for written communication?

2 Likes