You’ve told us that improving interpersonal skills to build and strengthen relationships with customers would be an important development area for the team. Earlier this year, we asked you which rapport building skills you consider the most valuable. Below is what you told us. Please review this list and let us know if there are other, specific development topics that could help you and the team.
- Asking questions to better understand your client’s needs and avoid misunderstandings
- Using active listening to better understand clients and make them feel listened to
- Engaging with clients during virtual meetings
- Beginning client interactions in a positive way, quickly connecting to “break the ice”
- Minimizing stress when customers challenge me on what I’m doing and helping me respond in the most effective manner
- Helping me better understand what the client wants so they are more satisfied with what I deliver
- Conducting conversations which may not be comfortable for me or the client including:
- Addressing client objections
- Saying no to client requests
- Communicating budget issues
- Receiving negative/positive feedback
Any other topics that can help you build better relationships with your customers? Let us know!