Has anyone else had issues with Gramlee taking a long time to get proofreading done?
Lately, I’ve noticed some delays and even had to send reminders to get things moving. For instance, @DouglasDraper has been waiting over a week for a case study to be proofread, despite following up several times. This is pretty frustrating, especially since they advertise “Revisions in 24 hours or it’s free.”
I’ve thought about trying AI as an alternative, but I’m not sure that’s a great idea right now. This article breaks down why AI might not be the best for editing, and ChatGPT has a pretty distinct style that doesn’t always work.
@gabriel, tagging you since you might have some experience with Gramlee and could share your thoughts…
@cassie Surprising of Gramlee, which historically has been quite reliable. Maybe take them up on their guarantee, and ask for a refund on the late proofreading? That should get their attention
LLMs can help finding grammar/syntax issues too yes - they are pretty good with that. They might miss more than a human editor, so it could depend on the importance of the document to proofread.
Note that you don’t need to make the LLM write the text for you. You can ask to list the grammar & text issues for example, which you can fix then yourself the way you want. It can be quite effective, while keeping full authorship over the document.
Although it is not exactly for proofreading or fixing grammar as is, I use https://languagetool.org quite frequently. They provide more privacy than Grammarly and have fantastic suggestions for grammar and stylistic mistakes as well. Sure, the paid version is more beneficial, but the free version is good enough too!
Gramlee finally got back to us. It seem that our emails are ending up in their spam. They’ve asked us to email Rushang directly now. I’ll make an update to the handbook
